RUSSO ESTATE TERMS AND CONDITIONS
 Luxury Domes

 

Acceptance & Responsibility
Payment of the booking constitutes acceptance of all terms and conditions.
Russo Estate and the Owners (Joe & Rita Russo) accept no responsibility from all claims or causes of action you or any guests may have (including negligence) arising from any injury, loss or damage of any kind suffered by the guests, including personal injury, illness or death and/or loss or damage to any property (this does not breach the provisions of the relevant Australian Consumer Law) arising either directly or indirectly out of your stay at the property.

Russo Estate has the right to change or update these terms & conditions without prior notice.

 

Definitions

“Booking” means the period for which you have paid to stay at the property.
“Property” means the Russo Estate Winery and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the property.
“Guests” means the persons who stay overnight in the property during the booking.

 

Bookings

All bookings made are subject to these terms and conditions and the person making the booking is deemed to have accepted these terms and conditions on behalf of the individuals staying at Russo Estate.

 

Payment Information

The full amount must be paid prior to your stay with us upon booking.
 

Cancellation Policy

Bookings are 100% refundable if cancelled and 14 days’ notice has been given before your arrival.
No refund will be given if cancellation occurs after the 14 days’ notice.
No refund can be given in the event of non-arrival, any unused services, or unused nights due to flight / weather disruption.
Bookings for the Christmas and New Year holiday period require 30 days’ notice of cancellation or all monies will be forfeited.
All cancellations must be received via email from the email address linked to the reservation.

Security Bond & Damages

A credit card authorization must be provided to Russo Estate upon confirmation of your booking. Any damage or loss by guests will be charged against the credit card. Examples include but are not limited to any breakage, damage, or excess cleaning requirements.
 

Guest’s domes will be examined after their stay. Any damages to the dome or objects inside the dome (including wall padding, flooring, marks, holes etc.) will be at the fault of the recipients and will be charged to your credit card immediately. Guests must notify staff of any pre-existing damage to their dome or objects inside the dome (including wall padding, flooring, marks, holes etc.) at the commencement of their stay, otherwise guests will be held responsible and their credit card will be charged accordingly.

 

Furniture
No furniture is to be moved in the domes.

 

Pets

Due to the surrounding farmland, unfortunately, Russo Estate is not pet friendly.

 

Food & Drink

Outside food and alcohol are not permitted to be brought into Russo Estate. Russo Estate has an al a carte restaurant which is open Wednesday – Sunday from 11:30am – Late. You may take back a bottle of wine or unfinished dinner to your dome, but all food and drink must be purchased from Russo Estate to abide by our licenses.
Bookings at Russo Estate Restaurant are required prior to your stay to ensure availability.

 

Continental Breakfast

A cold continental breakfast for two is available for purchase to have in your luxury dome for $45 per morning. Booking your continental breakfast prior to your stay is ideal, however if you would like to add this to your booking throughout your stay, please contact a Russo Estate staff member and be sure to let us know of any allergies or special dietary requirements you may have.

Monday - Tuesday Bookings

In accordance with our condition of no outside food or drink to be brought into Russo Estate, for guests staying with us, especially when our Restaurant is closed, we have a selection of cold picnic hampers that are available for purchase, with both vegetarian and charcuterie style options available. The picnic tables at Russo Estate Restaurant will be open for you to enjoy your lunch or snacks at, so you are able to take in our beautiful landscape while dining with us at any time.

No outside alcohol is to be brought onto our premises, however if you would like to pre-purchase any alcohol for the duration of your stay, we will have it in your dome for you upon arrival. Please talk to a Russo Estate staff member for any food or drink orders throughout your stay and be sure to let us know of any allergies or special dietary requirements you may have.

Families

Russo Estate Accommodation is an adult only site and unfortunately do not have facilities suitable for children or infants. Guests must be at least eighteen (18) years of age to make a booking and stay at Russo Estate. Strictly maximum 2 adults permitted per dome. No extra guests. No extra bedding is permitted.

Bridal Parties, Wedding and Event Guests 

For the comfort and respect for all of our guests at Russo Estate, socializing, noise and foot traffic around the Luxury Dome area is to be kept to a minimum. There is a picnic table area at our Restaurant that guests are welcome to stay and socialize at until late, to prevent any extra noise or people in and around our Luxury Domes. This is in conjunction with our rule of no more than 2 guests inside a Luxury Dome at any one time.

 

Shoes

Strictly no shoes are to be worn inside the domes. There is provided shoe storage in each dome located at the front door and slippers that can be worn inside.

 

Reception

Open Wednesday to Sunday 10:00 am – 5:00 pm.

 

Check-in
Check in is from 1:00pm – 5:00pm (please contact us for arrivals after 5pm).
You will be sent an email with the code for your luxury dome lockbox.

 

Check-out

Check out is by 10:00 am – you are required to leave the key in the lockbox.

Late checkout may be available, but fees and charges will apply. Please enquire about late check out as soon as possible before your check out time.

All rubbish is to be put in the bins provided prior to departure.

 

Weather conditions

All bookings are subject to suitable weather conditions. In the unlikely event of extremely adverse weather conditions, you will be contacted and rescheduled by Russo Estate.

 

Gift vouchers

Gift vouchers are valid for 1 year and are not refundable or exchangeable for cash.

Gift vouchers cannot be extended past the expiry date and the recipient must book and stay before the expiry date. Any unused amounts will be forfeited.

Gift vouchers are subject to availability and cannot be used in conjunction with any other promotions or special offers.

Gift vouchers used on long weekends and public holidays may incur an additional $50 surcharge.

Russo Estate recommends booking in advance to avoid disappointment.

 

Campfires

Campfires are not permitted under any circumstance.

 

Smoking

Smoking is strictly not permitted inside, around or nearby the domes. There is a designated smoking area provided (refer to site map). If there is evidence of smoking inside or around the domes a $1,000 fee will be charged immediately to your provided credit card.

 

Mini-Bar

A fully stocked Mini Bar Fridge is in each dome with a menu and pricing for each item.
All items consumed from the minibar will be charged to your credit card on checkout.

 

Internet

There is no Wi-Fi available at Russo Estate.

 

Vehicles & Parking
Free parking is available onsite (no reservation needed)

While all efforts are made to keep the roads suitable for all weather driving, no responsibility is taken for loss or damage to vehicles including but not limited to rocks or debris on the road, uneven surfaces, wildlife or washed road surfaces.

 

Personal items

Russo Estate takes no responsibility for any personal items lost or damaged during your stay with us. Please ensure you retrieve all your items before leaving the premises as we cannot be held responsible.

 

Additional Guests

Unfortunately, additional guests are not welcome for visitation. Only 2 People maximum are permitted in each luxury dome. Breach of this will result in immediate termination, eviction and forfeit of all moneys paid.

 

Private Information
You consent and authorize Russo Estate to collect, your personal information for the purpose of administrating your booking and providing you with any services associated with your booking. Russo Estate will not provide or disclose any information you have provided to any person without your prior written consent, except to the extent required to administer your booking and providing you with any services associated to your booking.

Indemnity and Limitation of Liability

To the extent permitted by the law, you agree to release, indemnify and hold harmless, Russo Estate and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the property; except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Russo Estate’s negligence, wrongful act/omission or breach of these terms and conditions. To the extent permitted by law, the aggregate of Russo Estate’s liability to you is limited to an amount and not exceeding the amount paid by you for your booking. Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

Australian Consumer Law
To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Russo Estate are excluded under these terms and conditions. Nothing contained in these terms and conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Russo Estate to limit its liability, then Russo Estate domes liability is limited to: in the case of services, supplying the services again or payment of the cost of having the services supplied again; and in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

760-818 Holden Road, Diggers Rest Victoria

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© 2017 by Russo Estate